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Troubleshooting the Azure Sensor pack deployment

Updated: Jan 31

The initial deployment of the Azure sensor pack on a PRTG probe may not work as expected. This blog entry covers various situations you may encounter and suggests how to identify and fix possible issues.

Before starting the troubleshooting part, make sure the following tasks has been performed:

  • Azure sensor pack files have been extracted and deployed into the PRTG Probe EXEXML directory as explained in our deployment guide (also available online - click the little PDF icon to open the document)

  • License activation has been done as explained in How to apply the Azure sensor license Blog

  • The Azure sensor pack has been configured using our UI and the AutoMonX Azure Service has been installed (see our deployment guide for details).

Below is an example of our UI - note the "Install Service" button. It is assumed that

you installed the service after filling all the relevant details and after saving them by

pressing Apply.

If something went wrong during the configuration steps or during Auto Discovery, firstly use the "Check Config" button in our UI to initiate a self check routine that will review your Azure sensor pack deployment. Make sure that the output of the configuration check looks as below.

Troubleshooting Check Config Results

  • Some or all the tests marked in Error - make sure the tasks specified above have been fully performed