How to Collect Azure Sensor Debug Information

Your experience using the AutoMonX Azure Sensor Pack for PRTG is important to us. If you encounter any difficulties we recommend that you open a case with our support team at support@automonx.com. This will help us improve your experience and increase efficiency.

During the support process, we may need to collect the debug logs of our sensor. Below is an explanation how to activate the sensor debug mode.

1. Go to the PRTG sensor settings.

2. Add the argument "-debug" to the AutoMonX_AzureSensor.cmd parameters as seen below:

For versions prior to 4.2.x, that use EXE/XML sensor types use the setting below:

For versions 4.2.x and higher, that use HTTP sensor types add the following at the end of the encoded URL to enable debug: %20-debug%20-timeout%20800

This will activate the sensor debug mode upon the next run of the sensor.

Logs location

For versions prior to 4.2.x The logs will be stored in the default PRTG sensor logs directory (\ProgramData\Paessler\PRTG Network Monitor\Logs\sensors)

For versions 4.2.x and higher: The logs will be available at the installation folder of the Azure Sensor in a dedicated sub-directory Azure\Logs\sensors